Support Knowledge Base



How do I promote my Teaching School Hub in the Directory

The Teaching School Hub Portal's Directory is completely FREE to use. If you would like to promote your Teaching School Hub via the directory please contact us to find out about our subscription plans.

As a subscribing organisation you'll gain the following:

  • An enhanced listing in our Teaching School Hub directory - Including 'About Your Teaching School Hub' and a link to your Hub website / CPD Offer (This can also be hosted through us). We can also provide your organisation with a fully branded Booking and CPD Managment platform through our CPD Portal-PRO service.
     
  • contact form integrated into your directory listing with linked enquiry workflow (we will not share your contact details publicly) - users accessing your organisation through the directory will be able to contact your Teaching School Hub Lead.
     
  • We'll periodically feature your Teaching School Hub on our platform's homepage.

Advertising your Organisation on the Portal - Purchasing Banner Ads

We welcome companies or organisations who wish to advertise on our website. 

We provide a number of options for advertising:
 

Banner Space - We offer advertising spaces on the platform’s pages for either a 6 or 12 month period. These banner adds can also be assigned to CPD event categories. When a user views a given CPD category they will see a banner add relevant to that CPD category, for example if you specialise in literacy, we can add your banner advert to the 'Literacy' event category. Contact us here to discuss your advertising requirements further.
 

CPD Promotion - Organisations can sign up to the platform to promote their CPD offer via the Portal’s CPD catalogue.  Subscribing organisations to the Teaching School Hub Portal service can promote their events to an audience of nearly 10 000 users.  The Portal is ‘Booking Platform Agnostic’ – it doesn’t matter where your events are being processed, you can still add them to the Portal’s CPD catalogue. Find out More Here.

 

How does the Directory's Contact Workflow protect my contact details?

The Teaching School Hub Portal's Directory is completely FREE to use. It relies on the educational community to contribute content to its community sourced 'Directory'. By adding an entry to the directory you agree to out terms and privacy policy

The directory uses a communications workflow form which will not share your contact details. 

(Note: We use a communications workflow form which will not share your contact details)


How does it protect your contact details?

Each listing has a contact linked to the organisation/individual. 

Users searching for an organisation/individual can view directory listing. 

They can send a message to the organisation/individual by clicking the 'Send Message' button. 

The 'Send Message' button is linked to a message form.

When a user enters a message, it is routed via our communications workflow to the contact linked to the directory listing. The user's email address is not shared at any point, the message is sent via the Teaching School Hub Portal and is sent from the platform's mailbox.

If a listing required updating, you can request un update by clicking the  button at the bottom of each directory listing.  

How do I change / reset my password?

You can change your password by first logging into the platform. The 'My Profile' page will display (after logging in), enter your new password.

Click 'Submit' 

IMPORTANT: The 'Password' and 'Confirm Password' fields will then reset (go blank) - you will not see any confirmation. 

You can now log into the platform with your new password. 


Further Support: If you require any further support resetting your account details - please contact us here. 

 

I Can't Log into the Portal

Please check the following:

  1. Please ensure you are logging into this site: https://www.cpdportal.org  
     
  2. You've entered the correct Username and Password. You can recover your credentials by clicking the 'Forgot your password?' or. 'Forgot your username?' links below the login form. The site will use the email address you entered when you first set up your account (Check your Junk/Spam/Clutter folders if you haven't received an email).  
     
  3. IMPORTANT : Please ensure you have ACCEPTED the site's Cookies Policy
     
  4. Clear your browser's cache/temporary internet files (You can find guidance on how to this here).
     
  5. It is common for users to set their browser to remember their password (we advise against this). The following link provides guidance on how to remove a password from a browser's saved password list. Click Here 

If you continue to have problems logging into the site, please Contact support by completing the 'Contact Support Form' on the Contact page. 

How do I contribute / add content to the Portal?

We provide several self-service workflows for content sharing:

If you have content you would like to share please contact the 'Collaboration Lead' here

I require assistance, how do I contact support?

If you require Help / Support please please use the 'Contact Support' form opposite.

I would like further training in using the Portal - How do I book this?

If you require further training on how to get the most out of the platform for promoting/managing your organisation's CPD, please use the 'Contact Support' form opposite and we will be happy to assist you. 

We deliver our training through a series of short webinars. 

I can't see an event I've previously added in the Manage Events view

The system is set to 'Hide Past Events' and will therefore display ONLY your current active events by default  (ie. those where the Start Date is < Today's Date).

Note: If you wish to view all the events you've added to the system, you can access them by selecting 'All My Events' from the drop down menu. 

What format should my logo be?

We recommend a logo size of no more than 200px x 200px, in .gif, .jpg or .png file format.  

Maximum file upload size = 2Mb

IMPORTANT: The system will not allow you to use images in any other format. 

 

I would like to co-brand my event with more than one logo - How do I do this?

If your event is being delivered with a partner organisation, you may wish to 'co-brand' it with two logos.  The platform will only permit the use of one image per event. You will need to create a single graphic file containing the two logos. You can then use the single image file with your event. 

I'm having a problem saving my event

Please ensure you have completed the mandatory fields:

  • Logo (IMPORTANT: Your image must meet the requirements of the system, it must be either in .gif, .jpg or .png. 
  • External Booking Link

If you do not compete these fields you will not be able to save your event. 

 

How do I update my Account Details / User Profile ?

You can update your account / user profile details from the 'Edit My Profile' menu. 

There are a number of reasons why you may wish to update your user profile.

  1. Your contact details may change so you need to change the email address linked to your account. IMPORTANT: The platform uses the email address first registered with your account to communicate 'Password Reset' and 'Usernames' to you. Please ensure this is up to date. 
     
  2. You may be handing over responsibility for managing events to another person in your organisation. You can change the email address to there's, by updating it in the 'Edit My Profile' menu. 

My Event isn't Displaying

If your event isn't displaying, please check that the following:

 

Has it been published? 

In the 'Submit Event' form set Publish = Yes  

If you're accessing the event from the 'Manage Events' menu click the button in the 'Status' column to a tick. 

 

Has the 'Start Date' lapsed?

Is Today's date greater than the 'Start Date' fo your event? 

If so change the 'Start Date' to after 'Today's Date' 

How do I delete an Event?

In order to avoid having to restore your events after deletion and introducing an overhead, we don't currently provide this functionality. Instead of deleting a event you can 'Unpublish' the event and it will be hidden. If you require the event permanently deleted from the platform we can of course delete it for you. Please contact us if you require an event deleted. 

Editing an Event

To edit an event you've previously added to the platform.

Go to 'Manage My Events' 

The system is set to 'Hide Past Events' and will therefore display all your current events by default  (ie. those where the Start Date is < Today's Date).

Note: If you wish to view all the events you've added to the system, you can access them by selecting 'All My Events' from the drop down menu. 

 

 

If you have an event you'd like to feature at a national level, add it to the 'Featured Hub CPD' area of the platform. 

Add your events to our 'Featured CPD' calendar. If you have an event you'd like to feature at a national level, add it to the 'Featured Hub CPD' area of the platform.

You'll need to be subscribing organisation to access this functionality.

The Portal is ‘Booking Platform Agnostic’ – it doesn’t matter where your events are being processed, you can still add them to the Portal’s Featured CPD catalogue.  Users click the ‘Register’ button next to an event listing and they’re routed through to the site where the event’s bookings are being managed. Many organisations use services such as EventBrite, Google Forms or Third Party booking systems; the Portal can accommodate all events regardless of how bookings are managed by an organisation.

(IMPORTANT: Please ensure you have logged into this site: https://www.teachingschoolhubportal.org)

Simply add your event by completing the  ‘Add an Event’ form and begin promoting your events to a wider audience.

Go to ‘Submit Event’

Enter the details of your event into the ‘Add/Edit Event’ Form. 

Click 'Save' 


The form contains a number of mandatory fields as indicated (highlighted in red) below :

 

 Title

Enter the title of your event; try to include a title which accurately reflects what your event is about. For example if it’s about SEND, include this in the title – this will help when users search for an event.

Category

Select the top level category for your event, this will usually your organisation's name - selected from the provider category . TIP! You can also type the name of your organisation and the platform will perform a lookup - this will save you time, removing the need to select your organisation from a long list of categories. 

Additional Categories

Select any additional categories. These really aren’t too critical as the search tool is very good in identifying keywords from your event description. You can select multiple categories by pressing Ctrl (PC) or CMD (Mac) and and clicking on the categories. TIP! You can also type the name of a category and the platform will perform a lookup for you. 

 Logo

Add your organisation’s logo to the event. We recommend a logo size of no more than 200px x 200px, in .gif, .jpg or .png file format.

Maximum file upload size = 2Mb

IMPORTANT: The system will not allow you to use images in any other formats. 

Event Start Date

The date your event will take place/begin.

Cut Off Date After this date users will no longer be able to register on the event (the register button will no longer display after this date). The 'Cut Off' displays in the event properties table under the event description (accessible from the 'Details' button)

Price

Leave this blank if your event is FREE.

 External Booking       Link

Paste in the address of where your event booking is being processed for example EventBrite, a Google Form , a School Website etc. !IMPORTANT: you must include https:// or http:// in the link.

The register button below an event's listing will point to the address you enter in this field. 

Published

Set Published = Published, your event will then display in the Portal’s Featured Hub CPD section.

 Summary

Enter a summary for your event. 

Try to inlcude the following:

  • Aims
  • Outcomes
  • Audience 

 

 Description

Enter a description for your event. This will display when a user clicks the 'Details' Button below the event's listing.